Guest Services Coordinator

4 weeks ago

Liverpool, Liverpool, United Kingdom RBH Hospitality Management Full time

WELCOME TO A NEW OPPORTUNITY

Experience a workplace where your individuality is celebrated and your passion for hospitality is nurtured. As part of our esteemed hotel community, you will be encouraged to reach your full potential. We value every team member's input and strive to empower you to innovate and enhance our guest services, crafting unique experiences for each visitor.

ABOUT US

We are proud to introduce our premier 5-star hotel, a historic landmark that has been revitalized to offer exceptional hospitality. Our team, known as Heartists, is dedicated to creating unforgettable moments for our guests, blending the rich history of our establishment with modern luxury. With 179 beautifully designed rooms and a variety of dining and wellness options, we aim to provide a sanctuary for all who visit.

A DAY IN THE LIFE OF A GUEST SERVICES COORDINATOR

Your responsibilities will include...

Upon entering our hotel, your goal will be to create a lasting impression, ensuring our guests feel welcomed and valued from the moment they arrive. Our Heartists are the essence of our hospitality, committed to making every interaction meaningful, from check-in to farewell. Your enthusiasm for guest engagement will help us deliver memorable experiences.

WHAT WE SEEK IN YOU

While we prioritize personality and potential, here are some essential qualifications...

  • A proactive and positive attitude, showcasing pride in our hotel and brand.
  • The ability to warmly welcome guests, ensuring care and efficiency in every interaction.
  • Strong attention to detail and excellent presentation skills.
  • A commitment to delivering outstanding service and collaborating effectively as part of a team.

Additional responsibilities will include:

  • Creating a welcoming atmosphere that allows guests to relax and enjoy their stay.
  • Proactively anticipating guest needs by staying informed about arrivals and departures.
  • Collaborating with all departments to maintain a guest-centric focus.

WHAT WE PROVIDE

As a valued member of our team, you will enjoy a comprehensive benefits package that enhances your work experience. This includes exclusive discounts at our hotels, special offers from various partners, additional holiday for your birthday, and a pension scheme. Our hotel also offers unique benefits such as discounted rates for friends and family, complimentary meals during shifts, and opportunities for social engagement.

We are committed to creating a supportive environment that prioritizes the well-being of our employees. To discover more about our benefits, please explore our employee resources.


DIVERSITY AND INCLUSION

We are an equal opportunity employer, dedicated to fostering a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and are committed to making reasonable adjustments throughout the hiring process.

Embrace your passion for hospitality with us.

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