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Guest Services Coordinator

3 months ago

Liverpool, Liverpool, United Kingdom Elior Full time

Position Overview

Job Title

Guest Services Coordinator

Employment Type

Permanent

Work Schedule

Full-time

Working Hours

Monday to Friday, various shifts including 7am-3pm, 9am-5pm, and 11am-7pm

Compensation

£13.15 per hour

Work Environment

Elior is a distinguished catering service provider committed to delivering exceptional culinary experiences and customer service.

We believe in attracting outstanding talent and strive to cultivate a workplace where our employees feel motivated, appreciated, and fulfilled in their roles.

Role Responsibilities

As a Guest Services Coordinator, your primary duties will include:

- Maintaining cleanliness and organization of your designated area at all times
- Possessing comprehensive knowledge of the menu and special promotions to effectively assist customers
- Managing the cash register during service while adhering to established protocols
- Addressing customer complaints with professionalism and in accordance with company policies
- Complying with COSHH, Food Safety, and Health & Safety regulations, reporting any incidents as per procedures

Required Skills & Experience

We are looking for candidates who possess:

- Strong customer service skills
- Ability to work collaboratively within a team
- Effective communication abilities
- Previous experience in catering or hospitality

Employee Benefits

We offer a competitive salary of up to £13.15 per hour, with overtime compensation at 1.5 times the hourly rate.

Additional benefits include an Employee Assistance Programme, a cycle to work scheme, workplace pension, life assurance (2x salary), 28 days of holiday (pro-rata, including Bank Holidays), increasing to 31 days after two years of service, and a day off for your birthday.

Why Join Us?

At Elior, we embrace innovation in our food offerings, catering services, and operational practices. Our core values reflect our identity, encouraging our team members to express themselves, think creatively, and take bold steps in their roles. We are dedicated to fostering a diverse and inclusive workplace that celebrates our differences, creating a vibrant and energetic environment.

We take pride in being an equal opportunity employer and welcome individuals from all backgrounds to apply. If you require any reasonable adjustments during the application process, please inform us.

If you are eager to be part of a passionate team dedicated to providing exceptional food and service, we encourage you to consider this opportunity.