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Guest Services Supervisor

2 months ago

Liverpool, Liverpool, United Kingdom ACC Liverpool Group Full time
Position Overview

The ACC Liverpool Group is at the forefront of the city's vibrant event landscape, managing a dynamic waterfront venue that includes the M&S Bank Arena, ACC Liverpool, and the Exhibition Centre Liverpool. Our operations also encompass the Ticket Quarter and the Pullman Liverpool Hotel.


As a pivotal member of our team, you will play an essential role in enhancing Liverpool's reputation as a premier destination for both national and international events. Our organization has successfully hosted a diverse range of events, showcasing the city's cultural richness and engaging audiences from around the globe.


We are looking for a dedicated individual who can lead our front-of-house operations, ensuring exceptional guest experiences and maintaining the high standards our venues are known for. Your leadership will be crucial in managing staff, coordinating services, and upholding our commitment to excellence.


Key Responsibilities:

  • Oversee daily front-of-house operations, ensuring a seamless experience for all guests.
  • Manage and train staff to deliver outstanding customer service.
  • Collaborate with various departments to enhance event execution.
  • Address guest inquiries and resolve any issues promptly.


Join us in our mission to elevate Liverpool's event offerings and create memorable experiences for our visitors.