Residential Support Specialist

4 weeks ago


Elgin, Moray, United Kingdom Moray Council Full time

Job Overview

As a Residential Support Specialist, your primary role will be to offer guidance, assistance, and support to individuals and families navigating the path to permanent housing solutions. Our service operates around the clock, ensuring that we are available to meet the needs of our clients at any time. You will be responsible for maintaining designated living spaces, ensuring they are clean, organized, and ready for new residents. This position involves regular communication with the public through various channels, including our Out of Hours helpline.

Key Responsibilities

- Deliver a compassionate and understanding service to those residing in temporary accommodations.
- Develop and assess support plans, conduct risk evaluations, and document all interactions using appropriate IT systems to track client outcomes and performance metrics.
- Handle urgent out-of-hours accommodation requests, often requiring quick responses.
- Adhere to the requirements set forth by the SSSC Registration and Care Inspectorate.
- Provide clear and supportive responses to telephone inquiries, offering potential solutions and ensuring clients feel valued.

Candidate Profile

- Previous experience working with vulnerable populations or individuals facing complex challenges.
- Strong understanding of housing policies and homelessness legislation.
- Proven ability to maintain and oversee accurate records.
- Familiarity with digital tools and software such as Microsoft Word, Excel, SharePoint, and Outlook.
- Possession of SVQ 2 or HNC in Health and Social Care, or a commitment to obtaining such qualifications.

- Registered with SSSC or a solid understanding of the National Care Standards and SSSC Codes of Practice, with the ability to achieve registration within six months of employment.
- A proactive approach to tasks, ensuring they are completed to high standards and quality expectations.
- Exceptional customer service skills, both verbal and written.

- Ability to formulate and evaluate support plans and risk assessments.
- Maintain a professional and confidential demeanor when interacting with vulnerable individuals.
- Capability to work collaboratively within a team as well as independently.
- Willingness to work shifts to accommodate service requirements and the Out of Hours helpline.

- The role requires the ability to work alone when necessary.
- Responsibilities may include cleaning tasks that involve lifting and moving equipment and furniture.



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