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Guest Services Supervisor

3 months ago

Manchester, United Kingdom Motel One Manchester-Royal Exchange Full time
Guest Services Supervisor Job Description

Your next career opportunity: supervisor. You will oversee and lead our Guest Services team in collaboration with the Department Manager. Your responsibilities will also encompass the following:

  • Welcoming guests, as well as managing and processing reservations
  • Assessing reservations, overbookings, and available options
  • Tracking expenses and the accommodation revenue budget
  • Establishing and upholding the internal quality management system
  • Shared responsibility for conducting internal training, cross-training, and onboarding new Guest Services staff
Benefits:
  • Incentive program: The higher the guest satisfaction ratings, the greater the incentive
  • Global career prospects: Explore a range of career paths in our hotels both nationally and internationally, or be part of our numerous new openings.
  • Employee discounts: Enjoy attractive employee rates in all of our hotels across Europe and the USA.
  • Personal and professional growth: With comprehensive onboarding, annual training sessions, and coaching at our One University, you will be well-prepared.
  • Team celebrations: Whether it's a summer gathering, holiday event, or our annual international soccer tournament - we celebrate achievements together as a team.
Qualifications

Whether you are a hospitality professional or transitioning careers – you will thrive here. Personality and hosting abilities are our top priorities. You will also:

  • Have completed an apprenticeship in the hospitality sector and/or possess professional experience in the hotel/catering/retail industry or be seeking a career change
  • Enjoy mentoring employees – and ideally have some supervisory experience
  • Exhibit a strong sense of quality and service, along with hosting skills and a passion for the hospitality industry
  • Be approachable and communicative with excellent interpersonal skills, as well as a solid command of (written and spoken) English
  • Be a collaborative team player, willing to assist across departments – we achieve our goals together.