Home Housekeeping Supervisor

7 months ago

Manchester, United Kingdom HOME SERVICES MANCHESTER LTD Full time

**HOME** is on a mission to redefine the standards of In-House services for residents of skyscrapers. Residents are embedded into the heart of any major city, yet their services remain on the ground. It's time this changed.

**HOME** is the sole in-house partner for 35 residential towers across Manchester City Centre.

We take considerable care in delivering a suite of exclusive services that include Laundry & Dry Cleaning, Minibar, Housekeeping —all performed by our dedicated team, ensuring the highest quality and integrity.

**Job Title**: Housekeeping Supervisor

**Department**: Housekeeping

**Reports To**: Head Housekeeper / General Manager

**Job Summary**:
The Housekeeping Supervisor is responsible for supporting housekeeping operations to ensure the highest standards of cleanliness, maintenance, and aesthetic appeal. This role includes supervising housekeeping staff, inspecting rooms and common areas, coordinating cleaning schedules, and ensuring compliance with all safety and sanitation policies.

**Key Responsibilities**:

- Supervise housekeeping staff, including cleaners and laundry attendants, to ensure all rooms and common areas are cleaned to the highest standards.
- Inspect rooms, bathrooms, and public areas for cleanliness, order, and proper maintenance, taking corrective actions as necessary.
- Develop and coordinate cleaning schedules based on facility needs and occupancy levels.
- Train new staff members on cleaning procedures, the use of cleaning chemicals, and safety protocols.
- Manage inventory of cleaning supplies and equipment; place orders as necessary while controlling expenses.
- Ensure compliance with health and safety regulations, conducting regular safety drills and meetings with staff.
- Handle guest complaints regarding housekeeping service or room satisfaction, ensuring immediate corrective action.
- Prepare reports on housekeeping operations, including staff performance, guest feedback, and inspection results for management review.

**Required Skills and Qualifications**:

- Proven experience as a Housekeeping Supervisor or similar managerial role in the hospitality industry.
- Excellent organizational and team management skills.
- Strong communication and interpersonal skills to interact effectively with staff, guests, and other departments.
- Knowledge of cleaning techniques and operation of housekeeping equipment.
- Familiarity with health and safety standards and chemicals used in cleaning and sanitation.
- Ability to work flexible hours, including weekends and holidays, as required.
- Physical stamina and mobility, including the ability to reach, kneel, and bend.

**Desirable Skills**:

- Certification in hotel management or housekeeping.
- Experience with eco-friendly cleaning practices and products.
- Bilingual abilities.

Deputy & Head Housekeeping roles are also available through promotion or previous experience.

**Salary**: £13.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- Company pension
- Employee discount

Supplemental pay types:

- Bonus scheme
- Tips

Work Location: In person

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