Head Waiter/ess

6 days ago

London, Greater London, United Kingdom Franco's Full time

Job Summary

We are seeking an experienced and skilled Head Waiter/ess to join our team at Franco's, a renowned Italian restaurant in London. As a key member of our Front of House team, you will be responsible for providing exceptional customer service, managing a team of waiters and waitresses, and ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Lead a team of waiters and waitresses to provide excellent customer service and ensure a high level of customer satisfaction.
  • Manage the dining room, including table assignments, seating arrangements, and ensuring a smooth service flow.
  • Develop and implement strategies to improve sales and revenue growth.
  • Collaborate with the kitchen team to ensure timely and accurate food delivery.
  • Monitor and maintain high standards of cleanliness and hygiene in the dining area.
  • Recruit, train, and develop a team of waiters and waitresses to achieve exceptional service standards.
  • Manage inventory, supplies, and equipment to ensure efficient operations.
  • Participate in menu planning, wine list development, and other initiatives to enhance the dining experience.
  • Contribute to the development and implementation of business strategies to drive growth and profitability.

Requirements

  • Previous experience as a Head Waiter or Supervisor in a similar establishment, with a proven track record of success.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong knowledge of wine, spirits, and classic cocktails.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of reservation systems and Point of Sale software is beneficial.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Uniforms and laundry services provided.
  • Delicious meals while on duty.
  • A cycle to work scheme and employee of the quarter and year rewards.

About Us

Franco's is a family-owned Italian restaurant in London, with a rich history dating back to 1946. We are committed to providing exceptional customer service, using only the freshest ingredients, and creating a warm and welcoming atmosphere for our guests. We are proud to be a part of the London dining scene and look forward to welcoming you to our team.

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