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Lead Waiter/ess

2 months ago

London, Greater London, United Kingdom One Aldwych Full time
Position Overview

At One Aldwych, we pride ourselves on being an independent establishment that offers a unique experience to our guests. Our ethos revolves around providing exceptional service with a warm and welcoming atmosphere.

The Lobby Bar stands as a hallmark of London’s social scene, renowned for its innovative cocktails crafted by expert mixologists. Whether it’s a leisurely morning coffee, a light lunch, or an evening drink, this is where engaging conversations unfold.

Employee Benefits
  • 28 to 32 days of annual leave, increasing with tenure
  • Complimentary overnight stay with a dining experience
  • Structured career development with regular performance evaluations
  • £1,000 referral bonus for recommending new talent
  • 50% discount at our food and beverage outlets
  • Cycle-to-work scheme or public transport loan
  • Uniform and meals provided during shifts
  • Discounted rates for friends and family
  • Access to an employee assistance program
  • Recognition programs, long service awards, and incentives for staff
What You Will Contribute
  • Our achievements stem from the independent spirit and commitment to excellence that our team embodies.
  • As a member of the Lobby Bar team, your goal will be to craft unforgettable and personalized experiences for our patrons.
  • Ownership of your role is essential; you will demonstrate leadership qualities when necessary.
  • Attention to detail is paramount, whether in event preparation, financial reconciliation, or personal presentation.
  • Prior experience as a Head Waiter/ess in a high-end setting is preferred.
  • Strong communication skills in English are required to interact effectively with guests and colleagues.
Your Key Responsibilities
  • As a Head Waiter/ess in our Lobby Bar, you will consistently manage and surpass guest expectations with the highest standards of service.
  • Effective communication with colleagues at all levels is crucial to ensure seamless daily operations.
  • You will recognize returning guests and engage with them to foster memorable experiences and personalized interactions.
  • A comprehensive understanding of our menu offerings is essential, allowing you to convey this knowledge clearly to our guests.
  • You will guide and mentor the Waiter/ess team to ensure efficient service delivery.