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Lead Waiter/ess

2 months ago

London, Greater London, United Kingdom One Aldwych Full time
Position Overview

At One Aldwych, we pride ourselves on being a truly independent hotel, renowned for our unique approach and warm hospitality.

Our Lobby Bar stands as a distinguished venue in London, celebrated for its innovative cocktails crafted by skilled mixologists.

Whether it's a leisurely morning coffee, a light lunch, or an evening drink, our bar is the place where engaging conversations flourish.

Employee Benefits
  • 28 to 32 days of annual leave, increasing with tenure
  • Complimentary overnight stay with a dining experience
  • Structured career development with regular performance evaluations
  • £1,000 referral bonus for new hires
  • 50% discount at all food and beverage outlets
  • Cycle-to-work scheme or public transport loan
  • Uniform and meals provided during shifts
  • Discounted rates for friends and family
  • Access to employee assistance programs
  • Recognition programs for long service and outstanding performance
Key Qualifications
  • Our success is driven by the independent spirit and commitment to excellence exhibited by our team members.
  • As a vital part of the Lobby Bar team, you will focus on delivering exceptional and personalized experiences for our guests.
  • Ownership and leadership are essential; you will demonstrate these qualities when necessary.
  • Attention to detail is paramount, whether in event preparation, financial transactions, or personal presentation.
  • Previous experience in a luxury dining environment as a Head Waiter/ess is preferred.
  • Strong communication skills in English are required to interact effectively with guests and colleagues.
Responsibilities
  • As a Head Waiter/ess, you will consistently manage and exceed guest expectations with the highest standards of service.
  • Effective communication with colleagues at all levels is crucial for the seamless operation of daily activities.
  • You will recognize and engage with returning guests to create memorable experiences and tailor our interactions.
  • A comprehensive understanding of our menu offerings is essential, allowing you to convey this knowledge to guests with confidence.
  • You will provide guidance and support to the Waiter/ess team to ensure efficient service delivery.