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Head Waiter/ess

3 months ago

Central London London, London, United Kingdom One Aldwych Full time

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

The Lobby Bar, a London institution - an enigmatic drinking destination know for exquisite and inventive signature cocktails crafted by our master mixologists. Or a quiet morning cappuccino over the papers, a light working lunch or after hours nightcap, be where the captivating conversations happen at all hours.

Our promise to you

  • 28 to 32 days holiday per year (increase with years of service)
  • Complimentary stay including a food and beverage experience
  • Career planning - regular performance reviews
  • £1,000 "Refer a Friend" scheme
  • 50% Discount in Food and Beverage Outlets
  • Cycle to work scheme or season ticket loan
  • Uniform and meals on duty
  • Discounted friends and family rates
  • Employee assistance programme
  • Reward programmes, long service awards and staff recognition incentives

What you will bring
• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Lobby Bar team you will strive to create memorable and personal experiences for our guests
• Taking ownership is key in this role. You will be a strong team member who demonstrate leadership skills in the right moments
• Being meticulous is one of our values - whether it is event preparation, cashing up or self-grooming, an eye for detail in this role
• Previous experience as a Head Waiter/ess in a luxury environment is an advantage
• You must be articulate and comfortable communicating in English with guests and colleagues

Your responsibilities
• Head Waiter/esses in our Lobby Bar are responsible for consistently managing and exceeding guest expectations to the highest standards
• Head Waiter/esses communicate effectively with all levels of colleagues to ensure the smooth running of the daily operation
• You will recognise our repeat guests and engage with them to ensure we create memorable experiences and personalise our interactions with them
• You will have excellent knowledge of our menus and will be able to communicate these eloquently with our guests
• You will guide and support our Waiter/ ess team to ensure a smooth running of the service


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