IT Support Specialist

6 hours ago

Barnsley, Barnsley, United Kingdom AmcoGiffen Full time
About the Role

We are seeking an IT Service Desk Analyst to join our team at AmcoGiffen, a specialist construction and engineering organisation with a strong track record of delivering high-quality infrastructure projects.

As an IT Service Desk Analyst, you will be responsible for providing day-to-day support and assistance to our users, operating 1st and 2nd line duties, including installing, maintaining, troubleshooting, and upgrading computer hardware, software, and peripheral equipment.

Key Responsibilities
  • Provide 1st and 2nd line support to end-users and devices
  • Update tickets in the IT Helpdesk with new information or comments to keep users informed
  • Assist with identifying reoccurring incidents and notifying the IT Service Desk Supervisor
  • Provide general technical support, including physical installation, configuration, and support of equipment
  • Install, assemble, and configure PCs, mobile hardware, and peripherals to maximise performance
  • Maintain ownership of user-reported issues through to successful completion
  • Respond to issues within agreed SLAs
  • Escalate tickets to senior members of the IT Team in a timely fashion
  • Record and track all systems and equipment for location and accountability
  • Provide effective problem-solving and troubleshooting to all employees through a centralised helpdesk
  • Maintain and build inter-departmental relationships at all levels
  • Maintain a high level of customer service while meeting SLAs and KPIs
Requirements
  • Previous experience as an IT Service Desk Analyst with experience of key requirements
  • ITIL Foundation – preferred (not essential)
  • Experience of set up and installation of various hardware, including laptops, desktops, printers, tablets, mobile phones, etc.
  • Experience of assisting IT Projects through planning, coordination, and implementation
  • Excellent relationship-building skills, experienced at gaining trust from various levels of the business
  • Self-motivated
  • Familiar with technologies including Active Directory, Microsoft Exchange, Microsoft Office 365, Windows 10 & 11 operating system, basic understanding of Microsoft Server Technologies, basic networking skills (IP/DNS/DHCP/VPN), experience working with HP hardware, and experience working with Samsung and Android mobile operating system
What We Offer
  • Competitive annual salary negotiable dependant on experience
  • Company Car or Car Allowance
  • 25 days holiday plus bank holidays (increasing with service)
  • Company contributory Pension scheme
  • Life Insurance
  • Westfield Health Cash Plan & Westfield Rewards
  • Generous Employee referral scheme
  • Support and employee infrastructure embedded in the business for personal and professional development
  • Consistent learning opportunities
  • A safe place to work
  • Employee forums for having your voice heard

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