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IT Support Specialist
2 months ago
We are pleased to announce an opportunity for an IT Support Specialist to join our dynamic team.
In this role, you will deliver 1st and 2nd line support as part of our IT Service Desk, while also overseeing the maintenance of our systems, software, and infrastructure to ensure a high-quality and efficient service is provided. You will assist both onsite personnel and remote users through various support channels.
If you are seeking a position with ample opportunities for professional growth, this could be the perfect next step in your career.
Key Responsibilities:
- Delivering 1st and 2nd line support and escalating issues to 3rd line support when necessary, collaborating effectively within the Service Desk team.
- Managing incoming requests through the ticketing system, ensuring issues are categorized and logged accurately. Meeting Service Level Agreements (SLAs) and completing tickets within the designated timeframe.
- Proactively troubleshooting issues to provide resolutions for end users.
- Exhibiting exceptional customer service skills while assisting users in a professional and approachable manner, demonstrating empathy towards their concerns.
- Supporting IT services across the organization and multiple remote locations.
- Assisting the broader IT & Change team with ongoing IT projects and initiatives.
Ideal Candidate:
- Familiarity with technology in areas such as Windows 10, Citrix/VDI, Microsoft O365, One Drive, SharePoint, Teams, Intune, Azure AD/Active Directory, and Exchange.
- A solid understanding of essential IT infrastructure components, including networking, telephony, operating systems, application servers, firewalls, and mobile devices.
- Experience in 1st and 2nd Line Service Desk roles is advantageous.
- Outstanding customer service abilities, with a talent for building rapport and understanding user needs.
- Proficient in managing multiple tasks simultaneously while adhering to time and resource constraints.
At Legal & General, we value performance and behavior, offering a comprehensive benefits package that prioritizes your well-being. Some of the benefits include:
- Participation in our annual performance-related bonus plan and valuable share schemes.
- Generous pension contributions.
- Life assurance coverage.
- Private medical insurance for permanent employees.
- A minimum of 25 days of holiday, plus public holidays, with the option to buy and sell additional leave.
- Competitive family leave policies.
- Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice.
- Numerous discounts on our products and at various high street stores and online retailers.
- Modern office spaces designed to foster collaboration and well-being.
Legal & General is a prominent financial services organization and a significant global investor, recognized for our exemplary leadership and commitment to building a better society through responsible investment.
Joining us means becoming part of a welcoming culture that values diversity and encourages collaboration among individuals with various backgrounds and experiences. Our leaders prioritize integrity and care about your future and well-being, empowering you through initiatives that support career development and excellence.
We are committed to being open, mindful, and inclusive, and we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you are interested in learning more, we would be delighted to hear from you.
