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IT Support Specialist
2 months ago
We are thrilled to announce an opportunity for an IT Support Specialist to become a part of our dynamic team.
In this role, you will deliver 1st and 2nd line support as a member of our IT Service Desk, while also ensuring the smooth operation of our systems, software, and infrastructure. Your expertise will help us maintain a high standard of service for both onsite personnel and remote users through various support channels.
If you are eager to grow your skills and knowledge, this position could be the perfect fit for your career advancement.
Key Responsibilities:
- Providing 1st and 2nd line support and escalating issues to 3rd line support when necessary, while collaborating effectively within the Service Desk team.
- Managing incoming requests through our ticketing system, ensuring accurate categorization and logging of issues, while meeting Service Level Agreements (SLAs).
- Proactively troubleshooting and resolving user issues to ensure a seamless experience.
- Exhibiting outstanding customer service skills, assisting users in a professional and empathetic manner.
- Supporting IT services across the organization and assisting remote workers.
- Collaborating with the IT & Change team on ongoing projects and initiatives.
Qualifications:
We are looking for candidates who possess:
- A foundational understanding of technology, including Windows 10, Citrix/VDI, Microsoft O365, One Drive, SharePoint, Teams, Intune, and Azure AD/Active Directory.
- Knowledge of key IT infrastructure components such as networking, telephony, operating systems, application servers, firewalls, and mobile devices.
- Experience in 1st and 2nd Line Service Desk roles is advantageous.
- Exceptional customer service abilities, with a talent for building rapport and understanding user needs.
- Strong organizational skills, capable of managing multiple tasks effectively within time and resource limitations.
Benefits:
At Legal & General, we value performance and behavior, offering a comprehensive benefits package that includes:
- Participation in our annual performance-related bonus plan and share schemes.
- A generous pension contribution.
- Life assurance coverage.
- Private medical insurance for permanent employees.
- A minimum of 25 days of holiday, plus public holidays, with the option to buy and sell additional days.
- Competitive family leave policies.
- Access to our electric car scheme, allowing for tax-efficient salary sacrifice to hire a new electric vehicle.
- Numerous discounts on our products and at various retailers.
- Modern office spaces designed to foster collaboration and well-being.
About Us:
Legal & General is a prominent financial services organization and a significant global investor, recognized as Britain's Most Admired Company in 2023 for the second consecutive year. We are committed to building a better society through responsible investment.
Joining us means becoming part of a welcoming culture that values diversity and collaboration. Our leaders prioritize integrity and care for your future and well-being, empowering you to develop your career and excel.
We are dedicated to inclusivity and are open to discussing flexible working arrangements and accommodations for candidates with specific needs.
If you are interested in learning more, we would be delighted to hear from you.
