Client Support Coordinator

3 weeks ago

Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time
Job Overview

Position: Support Coordinator

Location: Cheltenham - Cotswold House

Employment Type: Permanent full-time (37.5 hours per week), rota-based

Compensation: £12.61 per hour (£24,664 annually) along with excellent benefits including a Health Cash Plan

A Place Where You Belong

Are you looking to join a team that genuinely cares and empowers you to make a positive impact in the lives of customers? As a Support Coordinator, you will play a crucial role in assisting our clients who face housing and other complex challenges, helping them to enhance their skills for independent living within the community. Your contributions will significantly influence their daily lives as you support them in achieving their dreams and goals.

Typical Responsibilities of a Support Coordinator

  • Developing personalized support plans in collaboration with clients.
  • Assisting clients with essential daily living tasks such as budgeting, tenancy maintenance, and transitioning to independent housing when possible.
  • Conducting risk assessments, formulating support strategies, setting goals, and performing regular evaluations.
  • Providing guidance and directing clients to external services to foster their independence.
  • Engaging in welfare checks one day and assisting with room preparations the next.
  • Enjoying meaningful conversations and collaboration with colleagues without the pressure of rushing.

Imagine leaving work each day knowing you have made a significant difference in the lives of our clients. This is the opportunity you will have here, working for one of the top ten Great Places to Work in the UK.

Your Qualifications

  • A strong passion for empowering clients to lead fulfilling lives, with a collaborative approach and attention to detail.
  • Experience in creating individualized support plans and guiding colleagues in their implementation.
  • Background in coordinating and evaluating client referrals.
  • Experience supporting vulnerable individuals, coupled with a positive attitude and a desire to learn and make a difference.
  • Ability to work independently, maintain composure under pressure, and exhibit resilience.
  • A vehicle insured for business use is required, and mileage will be reimbursed.

Our Team

You will be part of a dedicated team within our Young People's Service, passionate about our mission. We celebrate diversity and support one another, often ranking high on the HAP leaderboard. Our team is lively and supportive, always ready to lend a helping hand.

Job Details

  • Flexible working hours, with an openness to discuss your preferred work pattern.
  • While we prioritize flexibility, we must also meet the needs of our clients, which may require occasional adjustments to your schedule.
  • Work will follow a rota pattern, including one weekend every three weeks.
  • Although you will work independently, regular training and team meetings will be held.
  • Proficiency in technology for creating and updating support plans, completing online training, and collaborating with colleagues is essential.
  • An Enhanced DBS check will be required, and we will cover the cost.

A Place Where You Belong

We believe that great things happen when everyone can be their authentic selves at work. We encourage all colleagues to express their true identities. Our internal diversity networks and allies (Multicultural, LGBTQIA+, and Disability) support us in being our best selves. Together, we make Home Group a wonderful place to work.

What We Offer

  • 34 days of leave (including bank holidays and a personal day) increasing to 39, with the option to purchase an additional 5 days and time off for volunteering.
  • Health cash plan saving you over £1,140 annually, covering costs for dental, optical, prescriptions, alternative therapies, and more.
  • Access to over 800 high street discounts on groceries, holidays, and leisure activities.
  • Opportunities for career advancement within the organization.
  • Wellbeing is a priority; we are recognized as the 10th Best Place in the UK for Wellbeing, providing tools and support when needed.
  • For more information about our benefits, please visit our website.

Learn More

Click APPLY NOW to view the Support Coordinator Job Description, learn more about us, and receive assistance with your application.

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