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Client Support Specialist
3 months ago
Join Our Team as a Client Support Specialist
We are thrilled to present an opportunity for a Client Support Specialist to become a vital part of our organization, Vistry Group PLC, operating across various locations.
In this role, you will be responsible for addressing and resolving issues reported by clients during the warranty periods, ensuring our commitment to an exceptional customer experience.
What We Offer:
- Competitive base salary and annual performance bonus
- Company vehicle
- Up to 33 days of annual leave in addition to public holidays
- Private health insurance
- Enhanced parental leave policies
- Attractive pension scheme with company contributions
- Life insurance coverage at 4 times your annual salary
- Employee share ownership plans
Key Responsibilities:
- Complete all necessary documentation and administrative tasks accurately and promptly, including job sheets for urgent requests.
- Provide support to site teams as required.
- Act as a first point of contact for reported issues.
- Ensure all reported concerns are addressed efficiently and professionally, meeting client satisfaction as directed by the Customer Service Manager.
- Report any unresolved issues or incomplete tasks to the Customer Care Coordinator without delay.
- Notify the Customer Service Manager and Coordinator of any challenges faced or the need for specialized contractors.
- Complete client requests within a 28-day timeframe or as soon as feasible.
- Report any outstanding issues beyond the 28-day period to the Customer Service Manager or Director.
- Conduct all work safely, being mindful of clients and any children present during visits.
- Ensure regular testing of all electrical equipment.
- Maintain safe loading practices for company vehicles.
- Participate in health and safety training as required by the organization.
- Adhere to the company's health and safety policies and report any incidents immediately.
- Wear appropriate protective gear while on site.
Our Values:
At Vistry Group PLC, our core values of integrity, care, and quality guide our operations. We are committed to fostering sustainable communities through our collaborative approach.
We take pride in our diverse portfolio, which includes renowned brands and support functions. Our culture promotes fairness and respect, prioritizing diversity and inclusion while ensuring reasonable accommodations during the application process.
