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Client Support Specialist
3 months ago
We are excited to present an opportunity for a Customer Service Technician within Vistry Group, focusing on enhancing customer satisfaction across various sites. In this role, you will address and resolve issues reported by homeowners during the warranty periods, reinforcing our commitment to exceptional service.
What We Offer:
- Attractive salary with performance-based bonuses
- Company vehicle for work-related travel
- Generous leave policy including up to 33 days off plus public holidays
- Comprehensive private healthcare coverage
- Enhanced leave policies for family-related matters
- Competitive pension plan with company contributions
- Life insurance coverage equivalent to four times your annual salary
- Employee share schemes and additional rewards
Your Contributions:
- Exhibit our core values: Integrity, Care, and Quality
- Possess educational qualifications in Maths and English at GCSE/GCE level, or equivalent
- Hold a relevant diploma or NVQ in Building Construction
- Maintain a valid CSCS card and possess a driving license
- Demonstrate experience in residential construction, preferably in a managerial or supervisory capacity
- Understand NHBC customer handover protocols
- Proficient in Microsoft Office applications
- Effectively manage customer complaints and challenging situations
- Possess multi-trade skills including carpentry, painting, basic tiling, and plumbing
- Have a foundational knowledge of construction practices
- Exhibit strong organizational and planning abilities
- Demonstrate problem-solving and decision-making capabilities
- Maintain a professional demeanor with excellent communication skills
- Work collaboratively within a team environment
- Be flexible to work additional hours when necessary
Preferred Qualifications:
- NVQ levels 3 & 4 in customer service
- Progress towards or completion of an ONC/HND in Construction
- Participation in internal development programs
- Proven career progression within the construction sector
- Relevant training in health and safety regulations
- Understanding of building codes and legal requirements
Role Responsibilities:
- Utilize job sheets to organize daily tasks and schedules
- Submit completed job sheets promptly to coordinators
- Carry identification while interacting with customers
- Ensure accurate and timely completion of all documentation
- Support site teams as required
- Act as a first point of contact for reported issues
- Address reported defects efficiently and professionally
- Communicate with homeowners as necessary
- Ensure availability of materials before commencing work
- Report any issues or incomplete tasks to the appropriate coordinator
- Complete customer requests within a reasonable timeframe
- Maintain professionalism during customer visits
- Adhere to safety protocols and protect customer property
- Participate in health and safety training as required
About Vistry Group:
Vistry Group is a leading provider of affordable mixed-tenure housing in the UK. Our core values guide our operations, fostering a culture of integrity, care, and quality. We are committed to building sustainable communities and offer a diverse and inclusive workplace. We value every employee and provide ample opportunities for professional growth and development.
