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Client Support Specialist
3 months ago
We are excited to present an opportunity for a Customer Service Technician to become an integral part of our organization at Vistry Group. This role involves addressing and resolving issues reported by homeowners during the warranty periods, thereby enhancing our commitment to customer satisfaction.
What We Offer:
- Attractive base salary with performance-based bonuses
- Company vehicle provided
- Generous leave policy including up to 33 days of annual leave plus public holidays
- Comprehensive private healthcare coverage
- Enhanced leave policies for maternity, paternity, and adoption
- Competitive pension scheme with company contributions
- Life insurance coverage equivalent to four times your annual salary
- Employee share incentive programs
- Access to an employee rewards portal with numerous additional benefits
Expectations from Candidates:
- Alignment with our core values: Integrity, Caring, and Quality
- Educational qualifications at GSCE/GCE level in Mathematics and English, or equivalent
- Relevant qualifications such as BTEC diploma in Building Construction or NVQ Level 2
- Possession of a valid CSCS card
- Current driving license
- Experience in residential construction as an assistant site manager, materials controller, or tradesperson
- Thorough understanding of NHBC customer handover protocols
- Proficiency in Microsoft Office applications, particularly Excel and Outlook
- Ability to manage complaints and navigate challenging situations
- Multi-trade capabilities including carpentry, painting, basic tiling, and plumbing
- General knowledge of construction practices
- Strong planning and organizational skills
- Effective problem-solving and decision-making abilities
- Professional demeanor with excellent communication skills
- Team-oriented with a willingness to work extra hours when necessary
Desirable Qualifications:
- NVQ Levels 3 & 4 in customer service
- Progress towards or completion of an ONC/HND in Construction
- Completion of internal development programs
- Demonstrated career progression within the construction sector
- Relevant industry training (CDM, first aid, scaffold appreciation, etc.)
- Understanding of building regulations and legal responsibilities
Key Responsibilities:
- Utilize weekly job sheets to organize and plan work schedules
- Submit completed job sheets to coordinators promptly
- Maintain professional identification while visiting clients
- Ensure timely and accurate completion of all administrative tasks
- Support site teams as required
- Act as a primary contact for reported issues
- Address all reported defects efficiently and professionally
- Communicate with clients as necessary
- Ensure availability of materials before commencing work
- Report any issues or incomplete tasks to the Customer Care Coordinator
- Notify management of any challenges or need for specialist contractors
- Complete customer defect repairs within a reasonable timeframe
- Conduct visits to client properties with professionalism and courtesy
- Adhere to safety protocols and maintain a tidy work environment
- Participate in health and safety training as required
About Vistry Group:
Vistry Group is a leading provider of affordable mixed-tenure housing in the UK. Our core values of integrity, caring, and quality guide our operations, and our collaborative approach fosters the development of sustainable communities. We pride ourselves on our diverse and inclusive culture, ensuring that all individuals are treated with respect and fairness.
