Client Relations Associate
4 weeks ago
Join the Team at Travelex
Position: Client Relations Associate
Employment Type: Full Time, Permanent
Weekly Hours: 36 hours
Compensation: £12.20 per hour
Shift Patterns: Various shifts available on a fixed rotation
Perks and Benefits:
- 25 days of annual leave plus bank holidays
- Access to employee discount programs
- Employee Assistance Program for support
- Cycle to Work initiative
- Comprehensive Life & Dental Insurance, including Critical Illness Cover
About the Role:
As a Client Relations Associate at Travelex, you will play a vital role in facilitating customers' access to foreign exchange services. We are looking for individuals who excel in communication, possess strong numerical skills, and are motivated to achieve success.
Your Key Responsibilities:
- Establish rapport with clients to identify their travel and currency requirements
- Assist clients and branches with Travel Money transactions
- Serve as a knowledgeable ambassador for Travelex products
- Ensure adherence to regulatory standards while fulfilling business goals
- Meet performance targets related to operations and customer satisfaction
Interview Steps:
- Initial screening discussion
- In-person interview with the Call Centre Manager
- Opportunity to receive feedback or an offer to join Travelex
Travelex is an equal opportunity employer, committed to fostering a diverse workplace.
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