Client Relations Associate

4 weeks ago


Peterborough, Peterborough, United Kingdom Travelex Full time

Join the Team at Travelex

Position: Client Relations Associate

Employment Type: Full Time, Permanent

Weekly Hours: 36 hours

Compensation: £12.20 per hour

Shift Patterns: Various shifts available on a fixed rotation

Perks and Benefits:

  • 25 days of annual leave plus bank holidays
  • Access to employee discount programs
  • Employee Assistance Program for support
  • Cycle to Work initiative
  • Comprehensive Life & Dental Insurance, including Critical Illness Cover

About the Role:

As a Client Relations Associate at Travelex, you will play a vital role in facilitating customers' access to foreign exchange services. We are looking for individuals who excel in communication, possess strong numerical skills, and are motivated to achieve success.

Your Key Responsibilities:

  • Establish rapport with clients to identify their travel and currency requirements
  • Assist clients and branches with Travel Money transactions
  • Serve as a knowledgeable ambassador for Travelex products
  • Ensure adherence to regulatory standards while fulfilling business goals
  • Meet performance targets related to operations and customer satisfaction

Interview Steps:

  • Initial screening discussion
  • In-person interview with the Call Centre Manager
  • Opportunity to receive feedback or an offer to join Travelex

Travelex is an equal opportunity employer, committed to fostering a diverse workplace.



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