Customer Service Resolution Specialist

4 weeks ago

London, Greater London, United Kingdom Tate Full time

Customer Resolution Officer (Complaints)

Hourly Rate: £13

Contract Duration: 3-4 months

Work Arrangement: Hybrid - 1 to 2 days in the office per week

Tate is collaborating with a housing organization to find a Customer Resolution Officer. If you believe you are a suitable candidate for this position, we encourage you to submit your application, and we will respond to you promptly.

Role Overview

The Customer Resolution Officer (Complaints) will be responsible for overseeing the management of complaints, member inquiries, freedom of information requests (FOIs), and the resolution of intricate customer challenges within the Operations department.

The primary objective of this role is to deliver exceptional service to customers facing complaints or complex issues. This is achieved by ensuring that concerns are thoroughly understood and addressed in a timely and constructive manner, thereby minimizing the potential for further complications. The Customer Resolution Officer will also be instrumental in identifying and disseminating insights gained from complaints and issues, which can be leveraged for service enhancement.

Essential Skills and Experience

  • Providing assistance to customers with a variety of inquiries across multiple channels, including email and telephone, in a dynamic customer-facing environment.
  • Delivering services to a diverse clientele, including individuals from vulnerable backgrounds.
  • Utilizing IT systems, such as CRM software, to assist customers effectively.

Note: This advertisement will remain open until the position is filled. Interviews will be conducted throughout this period.

Tate operates as an Employment Business in relation to this vacancy.

Tate is dedicated to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to inform us of any adjustments we can make during the application or interview process. Your comfort and accessibility are our top priorities, and we are here to support you every step of the way. We also value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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