Client Support Facilitator

3 weeks ago


Birmingham, Birmingham, United Kingdom The Salvation Army Full time

Working Hours: 40 hours per week

Interview Date: To be confirmed

The Salvation Army is dedicated to providing supported housing for individuals aged 25 and above, offering essential guidance in housing, health, and overall wellbeing. Our commitment is to deliver a 24/7 service that empowers individuals to discover their purpose, foster meaningful relationships, and cultivate a sense of belonging within the community.

The position of Support Services Assistant is pivotal in ensuring positive outcomes for our clients. As a proactive and enthusiastic Support Services Assistant, you will play a crucial role in implementing a comprehensive support program that prioritizes client autonomy and decision-making. Your responsibilities will include addressing the diverse support needs of clients, facilitating positive lifestyle choices, and ultimately enabling them to achieve more sustainable living.

In addition, you will engage in various daily operations, including administrative responsibilities and front desk tasks, to ensure the effective functioning of our service.

Key Responsibilities:

  • Assist in providing support to clients, ensuring that all policies, procedures, tenancy agreements, and internal regulations are clearly understood and followed.
  • Support the organization of client meetings and other methods of client engagement.
  • Collaborate with clients in the development of personalized support plans, which may involve facilitating access to meaningful activities both within the facility and in the broader community to promote successful outcomes.
  • Work alongside the Support Team to ensure that the needs and actions outlined in personalized support and risk management plans are addressed promptly and professionally. Contribute to the delivery of a high-quality support service through various functions, including:
  • Maintaining and enhancing daily office operations while providing administrative assistance.


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