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Duty Manager

2 months ago

Canterbury, Kent, United Kingdom Active Life Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Active Life. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our centres, providing exceptional customer service, and leading a team of staff to deliver outstanding results.

Key Responsibilities
  • Centre Operations: Ensure the efficient and effective operation of our centres, including key holding, opening, and closing procedures.
  • Team Leadership: Lead and motivate a team of staff to deliver exceptional customer service and achieve business objectives.
  • Customer Service: Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.
  • Event Management: Assist in the planning and delivery of events and activities, ensuring they are well-organized and meet customer expectations.
  • Staff Development: Develop and implement training programs to enhance staff skills and knowledge, ensuring they are equipped to deliver excellent customer service.
  • Reporting and Analysis: Analyze data and reports to identify trends and areas for improvement, providing recommendations to senior management.
Requirements
  • Experience: Proven experience in a similar role, with a strong track record of delivering results and improving customer satisfaction.
  • Leadership: Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Communication: Strong communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders.
  • Problem-Solving: Ability to analyze problems and develop effective solutions, ensuring business objectives are met.
  • IT Skills: Proficient in Microsoft Office and other relevant software applications.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Professional Development: Opportunities for professional development and training, to enhance your skills and knowledge.
  • Collaborative Team: A collaborative and supportive team environment, where you can grow and develop your career.