Duty Manager
4 weeks ago
We are seeking a highly organized and customer-focused Duty Manager to join our team at YHA Canterbury. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.
Key Responsibilities- Support the management of our operational budget and delivery of Key Performance Indicators (KPIs)
- Engage with guests and visitors, providing an exceptional YHA experience
- Guide and support team members in all areas of the hostel, fostering a collaborative and inclusive work environment
- Utilize our systems for efficient guest check-ins, check-outs, and other management functions
- Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests
- Assist in the kitchen and serve food and drinks with warmth and hospitality
- Competitive hourly rate: £12.44 per hour
- Exclusive benefits: Access to YHA's staff discount and cashback portal, free YHA Membership, and travel and adventure opportunities
- Comprehensive induction and ongoing training
- A dynamic and inclusive work environment
- Flexibility to cover different shifts and tasks
- Previous experience in a face-to-face customer service role, hospitality, or customer service
- Good communication skills and basic IT proficiency
- Excellent time management and ability to work under pressure
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your CV and complete our brief application form. We look forward to hearing from you
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