Duty Manager

3 weeks ago


Canterbury, Kent, United Kingdom YHA Full time
About the Role

We are seeking a highly organized and customer-focused Duty Manager to join our team at YHA Canterbury. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.

Key Responsibilities
  • Manage the daily hostel operation, including supervising staff, handling customer inquiries, and resolving issues in a professional and courteous manner.
  • Assist in the management of the hostel's budget, including monitoring expenses and implementing cost-saving measures.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and implement new initiatives.
  • Ensure that all staff members are trained and equipped to provide excellent customer service.
Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Basic IT skills and proficiency in using hospitality software.
  • Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer
  • A competitive hourly rate of £12.44.
  • Exclusive benefits, including access to YHA's staff discount and cashback portal.
  • Free YHA Membership.
  • Travel and adventure opportunities, including 10 free hostel stays per year.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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