Duty Manager

4 days ago


Canterbury, Kent, United Kingdom YHA Full time

We are seeking a talented Duty Manager to support the management of our operational budget and delivery of Key Performance Indicators (KPIs). This role will also involve various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.

The Role
  • Supporting the management of an operational budget and delivery of KPIs
  • Engaging in various customer-facing duties across the hostel
  • Guiding and supporting team members working in all areas of the hostel
  • Utilising our systems for efficient guest check-ins, check-outs and other management functions
  • Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests
  • Assisting in the kitchen and serving food and drinks with warmth and hospitality
  • Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence

This role requires flexibility to cover different shifts and tasks. While prior experience in a face-to-face customer service role is an advantage, it's not essential. However, experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.

Essential requirements include experience in managing varying pressures, including significant workload demands, and team management. Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.


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