Duty Manager

1 month ago


Canterbury, Kent, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a professional Duty Manager to join our team at McCarthy Stone, a leading provider of retirement living communities. As a Duty Manager, you will be responsible for ensuring the smooth operation of our development, providing exceptional customer service, and overseeing the care and support teams.

Key Responsibilities
  • Manage the security of the development, ensuring the safety and wellbeing of our residents
  • Coordinate and facilitate activities that strengthen community spirit within the development
  • Oversee the care and support teams, ensuring high-quality services are delivered
  • Provide emergency support to residents during night shifts
  • Collaborate with colleagues to achieve excellent customer service and resident satisfaction
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and collaborative team environment
  • Access to employee assistance programs and mental health support
  • Discounts on apartment purchases for employees and immediate family
About You
  • You will be a warm, friendly, and organized individual with experience in care or support environments
  • You will have excellent care skills and a passion for delivering high-quality services
  • You will be able to work independently and as part of a team, with a strong focus on customer service and resident satisfaction
  • You will be committed to ongoing learning and professional development, with a desire to grow and develop your skills

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