Help Desk Technician

3 weeks ago


Fareham, Hampshire, United Kingdom In Technology Group Full time

Job Title: Apprentice IT Service Desk Engineer

Company: In Technology Group

Job Type: Full-time

Location: Remote

Salary: £26,000 - £30,000 per annum

About the Role:

We are seeking a highly motivated and enthusiastic Apprentice IT Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Collaborate with other teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in training and development programs to enhance technical skills

Requirements:

  • 1-2 years of experience in IT support or a related field
  • Strong knowledge of Microsoft Office 365, Active Directory, Windows Server, and other IT systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and enthusiastic individual with a passion for IT, please submit your application, including your resume and a cover letter, to [insert contact information].


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