Technical Support Specialist

2 weeks ago


Aldridge, Walsall, United Kingdom Azets Group Full time
About the Role

We are seeking a skilled IT Field Engineer to provide technical support across our nationwide sites. As a key member of our team, you will be responsible for delivering high-quality services to our end-users, including hardware installation, troubleshooting, and software support.

Key Responsibilities
  1. Hardware Support: Install and repair PCs, notebooks, and printers, as well as troubleshoot network devices and WiFi access points.
  2. Software Support: Provide assistance with Microsoft Windows, Office, Exchange, and Active Directory.
  3. Communication: Offer weekly and ad-hoc updates to the head of the Field Team as required.
  4. Team Collaboration: Work closely with other teams within the IT department, including remote support and 3rd line infrastructure.
  5. Additional Duties: Perform other tasks as necessary to support the IT function.
Requirements
  1. Hardware Experience: Proficiency in Intel-based desktops, laptops, and servers (mainly HP and Dell), with the ability to provide break/fix support at the component level.
  2. Networking Knowledge: Strong understanding of DHCP, TCP/IP, and DNS.
  3. Driving License: Hold a full, clean UK driving license for a minimum of one year.
  4. Health and Safety: Good understanding of health and safety policy and procedures.


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