Digital Services Field Support Specialist

2 months ago


Aldridge, Walsall, United Kingdom Azets Group Full time
About the Role

We are seeking a highly skilled and experienced IT Field Engineer to join our team at Azets Group. As a Digital Services Field Support Specialist, you will be responsible for providing top-notch technical support to our clients across various sites nationwide.

Key Responsibilities
  1. Hardware Support: Install, configure, and troubleshoot PCs, notebooks, printers, and other hardware devices.
  2. Network Support: Install, configure, and troubleshoot network devices, WiFi access points, and digital telephony systems.
  3. Software Support: Provide technical assistance for Microsoft Windows, Office, Exchange, and Active Directory.
  4. Reporting and Communication: Submit weekly and ad-hoc updates to the head of the Field Team as required.
  5. Team Collaboration: Work closely with other teams within the IT department, including remote support and 3rd line infrastructure, on a daily and project basis.
  6. Additional Duties: Perform other tasks as needed to support the IT function.Requirements
    1. Hardware Expertise: Proven experience with Intel-based desktops, laptops, and servers (mainly HP and Dell) with the ability to provide break/fix support at the component level.
    2. Networking Knowledge: Strong understanding of DHCP, TCP/IP, and DNS.
    3. Driving License: Possess a full, clean UK driving license held for a minimum of one year.
    4. Health and Safety: Good understanding of health and safety policy and procedures.


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