IT Support and Service Delivery Manager

3 weeks ago


Aldridge, Walsall, United Kingdom Aldridge Full time
IT Support and Service Delivery Manager

We are seeking a highly skilled and experienced IT Support and Service Delivery Manager to join our team at Aldridge. As a key member of our technical support team, you will be responsible for leading a team of technical support specialists and escalation engineers in providing top-notch IT problem-solving and client service.

Key Responsibilities:
  • Lead and manage a team of technical support specialists and escalation engineers to deliver exceptional IT support and service delivery.
  • Develop and implement new technical support processes to improve the client experience and drive business growth.
  • Provide critical incident management and serve as the interface between clients and technical teams during outages and major events.
  • Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
  • Stay up-to-date with the latest technology trends and best practices to drive innovation and improvement.
Requirements:
  • Proven experience in leading technical teams and delivering exceptional client service.
  • Strong technical skills and knowledge of complex problem-solving and troubleshooting methodologies.
  • Ability to proactively troubleshoot operational issues and drive process improvements.
  • Excellent communication and leadership skills to drive team success and client satisfaction.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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