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IT Support Specialist

2 months ago

Aldridge, Walsall, United Kingdom Aldridge Full time

Aldridge is seeking a highly skilled and motivated Technical Support Professional to join our team.

The successful candidate will play a critical role in supporting and resolving end user issues in a timely and professional standard. This is an excellent opportunity to work with cutting-edge technology and collaborate with a group of supportive, knowledgeable professionals.

Key Responsibilities:
  1. Provide accurate and user-friendly solutions to basic end user requests
  2. Manage Active Directory and troubleshoot related issues
  3. Resolve printer and email issues
  4. Offer application support and assist with new user creation
  5. Handle user offboarding requests and workstation/laptop builds
  6. Troubleshoot technical issues and provide effective solutions
  7. Meet daily utilization goals and ensure high user satisfaction
  8. Stay up-to-date with the latest technology trends and products
  9. Occasionally travel onsite to perform tasks that cannot be completed remotely
Requirements:
  1. A positive attitude and strong problem-solving skills
  2. A thirst for knowledge and ability to learn quickly
  3. Strong written and verbal communication skills
  4. Experience with ticketing systems is a plus
  5. CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus