IT Support Specialist

9 hours ago


Aldridge, Walsall, United Kingdom Aldridge Full time
Support Specialist

Aldridge is seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing technical assistance and support to our end-users, ensuring they have a seamless experience with our systems and technology.

Key Responsibilities:
  • Provide timely and effective technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions using our ticketing system
  • Stay up-to-date with the latest technology trends and products to provide expert-level support
Requirements:
  • Strong technical skills and knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
  • Experience with ticketing systems and technical documentation
  • CompTIA, Microsoft 365, Network+, CCNA, or other support certifications a plus

Aldridge offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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