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Hospitality Specialist

2 months ago


Chelsea, Greater London, United Kingdom Harrods Full time
About the Role

We are seeking a talented individual to join our Front of House team at Harrods, one of the world's leading luxury department stores. As a Waiter/Waitress, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Take food and beverage orders in a professional manner, ensuring a seamless and efficient service.
  • Organise and carry out all mise-en-place duties prior to and after service to the required standards.
  • Follow cash handling procedures and ensure accurate billing for customers.
  • Set-up and clear tables prior to, during, and after service, maintaining the highest standards of quality and service.
  • Ensure your station and the restaurant run smoothly, adhering to Harrods' high standards of quality, service, and productivity.
About You

We are looking for an excellent communicator and customer service-focused individual who is passionate about delivering exceptional experiences. You will be a team player, able to work well under pressure and think on your feet. A comprehensive knowledge of the restaurant menu and allergens is essential, as well as a good understanding of promotions and specials.

You will also be responsible for engaging with guests, building rapport, and conveying the Georgian story throughout the dining experience. Attention to detail is crucial, with a focus on floor mis-en-place, checklists, and sufficient stock levels.

About Us

Harrods is a world-renowned luxury department store, offering an unparalleled shopping experience. We are committed to making our store a destination for top designers and the most sought-after brands from around the globe. Our mission is to create an inspiring shopping experience for our customers, and we are seeking like-minded individuals to join our team.

What We Offer
  • A competitive salary plus service charge.
  • Great learning and development opportunities across our 27 outlets.
  • Great career opportunities in multiple locations around the UK and internationally.
  • Access to a staff canteen.
  • Up to 30 days' annual leave (including Bank holidays) + your birthday off.
  • Up to 33% Harrods discount.