Patient Liaison Specialist
1 week ago
Dr. David Jack's Clinics is a leading aesthetic doctor and skincare brand with a strong presence in the UK. We are seeking a highly skilled and experienced Front of House Representative to excel in a dynamic and supportive working environment.
About the Role:- Represent the brand to the highest quality and offer impeccable customer service to all clients.
- Provide a personalized and luxury experience for every client throughout their journey.
- Work within the core hours of 8am - 8pm and every second Saturday.
- Welcome clients and offer refreshments upon arrival/whilst they wait.
- Ensure exceptional, luxury service is delivered at all times, owning the patient journey from initial contact to follow-up with the client post-appointment.
- Collaborate with practitioners to maintain an efficient, punctual, and communicative working environment.
- Manage schedules, administration, and ensure optimal bookings.
- Respond to client inquiries and requests in a timely manner, upholding the tone of the Dr. David Jack brand.
- Manage petty cash, daily accounting, banking, and issue client invoices.
- Support doctors and aestheticians with ad hoc duties and ensure they have necessary equipment, consumables, and products.
- Manage stock, monitor collections and deliveries, and update the stock count in the CRM system.
- Support on business development, marketing, and clinic events.
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies.
- Passion for and knowledge of the aesthetics industry and skincare.
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace, and previous use of CRM systems.
- A competitive salary and benefits package.
- The opportunity to work with a leading brand in the aesthetics industry.
- A dynamic and supportive working environment.
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