Administrative Operations Lead

4 weeks ago

Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Position Overview

We are seeking a motivated individual to become a vital member of the Orthotics Team within our healthcare organization. The primary focus of this role is to facilitate a thorough administrative support system within the Orthotics department, serving as the main point of contact for patients, visitors, and staff, whether in person or via telephone.

Key Responsibilities

The essential functions of this position include delivering a high standard of administrative support by coordinating orthotic outpatient appointments and overseeing the clerical team’s daily operations within the Orthotics department.

Candidates should possess exceptional communication abilities, demonstrating a capacity to collaborate effectively within a small team and manage their own workload alongside that of others efficiently.

About Our Organization

We are committed to promoting diversity and inclusivity within our workforce and encourage applications from individuals of all backgrounds, particularly those from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as local candidates.

In our dedication to supporting our staff, we provide a variety of benefits, including:

  • Generous annual leave starting at 27 days, increasing to 29 days after five years and 33 days after ten years, in addition to national Bank Holidays (pro-rata for part-time staff);
  • Membership in the NHS Pension Scheme;
  • Flexible working arrangements;
  • Enhanced pay rates for unsociable hours, including night shifts, weekends, and bank holidays;
  • Opportunities for professional development and training to advance your career;
  • Wellbeing initiatives and activities to foster a healthy work environment;
  • Access to our in-house physiotherapy services;
  • On-site dining facilities offering subsidized meals;
  • Subsidized staff parking (currently complimentary);
  • Complimentary bus travel to and from work within the region.

We strive to cultivate a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us in making a positive impact in our community.

Job Responsibilities

For further details regarding this role, please refer to the attached Job Description and Person Specification.

Candidate Profile

Education Requirements

Essential Qualifications

  • GCSE grade A-C or equivalent in English and Maths;
  • NVQ Level 3 in administration or a related field, or equivalent knowledge and experience;
  • Commitment to ongoing personal and professional development.

Experience Requirements

Essential Experience

  • Experience interacting with the general public;
  • Prior administrative experience;
  • Proficiency in MS Office applications, particularly MS Word, Outlook, and Excel;
  • Understanding of customer care principles and the ability to handle sensitive and confidential information.

Desirable Experience

  • Recent relevant experience within the NHS.

Skills Requirements

Essential Skills

  • Strong verbal communication skills with a keen awareness of confidentiality;
  • Self-motivated and well-organized, with the ability to take ownership of tasks;
  • A positive attitude towards customer service.

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