Assistant Restaurant Director
6 days ago
Job Summary:
The Cross is seeking an experienced and skilled Assistant Restaurant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the entire Front of House (FOH) operation, ensuring exceptional customer service and maintaining the highest standards of quality and consistency.
Key Responsibilities:
- Fully accountable for FOH operation when on duty, ensuring seamless service delivery and maintaining a high level of customer satisfaction.
- Develop and nurture a high-performing team, providing guidance, support, and coaching to ensure consistent delivery of exceptional service standards.
- Hands-on approach to managing the FOH team, including delegation of tasks and responsibilities to ensure efficient operation.
- Grow and maintain customer satisfaction through effective communication, problem-solving, and conflict resolution.
- Exceptional service standards and attention to detail, ensuring a positive experience for every customer.
- High-level delegation skills, with the ability to clearly communicate expectations and deadlines to the team.
- Clear and decisive communication with the kitchen team, ensuring seamless collaboration and coordination.
Requirements:
- Experience in a Michelin/Rosette background, with a strong understanding of fine dining service standards.
- Wine knowledge is a great advantage, but training can be provided.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and suppliers.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
- Competitive salary and generous Tronc.
- 4-day week (Monday, Tuesday, and one more day off).
- Meals on shift.
- Opportunity to work in a nationally renowned restaurant with a strong reputation for excellence.
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