Property Maintenance Coordinator

3 weeks ago

Liverpool, Liverpool, United Kingdom Prima Group Full time

Property Maintenance Coordinator (Maternity Cover)

An outstanding opportunity has emerged to become part of one of the North West's premier housing associations. Prima Group is a dynamic, innovative organization that recognizes the importance of its workforce, holding a Silver Award from Investors in People.

As a Property Maintenance Coordinator, you will deliver a high-quality, professional, and responsive customer service focused on property repairs and maintenance, ensuring alignment with customer expectations and key performance indicators (KPIs).

Location: Liverpool waterfront

Salary: £23,920 Per Annum - Maternity Cover

Main Responsibilities:

  • Adopt a proactive approach to customer service, taking ownership of each interaction and ensuring optimal customer satisfaction by coordinating with colleagues and contractors to gather information and schedule appointments.
  • Act as the primary contact for all repair inquiries.
  • Organize engineers for both scheduled maintenance and urgent repairs.
  • Oversee the completion of assigned tasks and collaborate with operatives to reschedule as necessary.
  • Address issues and complaints, escalating them through the appropriate channels when required.
  • Manage operatives' schedules efficiently to maintain the highest level of customer satisfaction.
  • Perform general administrative tasks as needed and assist colleagues in other departments.
  • Contribute to the organization's commitment to continuous improvement in customer service.

Candidate Requirements:

  • Self-motivated and proactive.
  • Results-oriented.
  • Confident and assertive.
  • Performance-driven.
  • Supportive and collaborative.
  • Highly organized.
  • Strong analytical and problem-solving skills.
  • Meticulous attention to detail.
  • Adaptable and flexible.
  • Active listener.

Essential Skills & Competencies:

  • Exceptional communication skills with clients, residents, engineers, and management.
  • Strong customer care abilities.
  • Experience with ICT systems, including housing management and CRM software, as well as Microsoft Office.
  • Able to thrive in a fast-paced and dynamic environment.
  • Highly organized and a team player.
  • Experience in domestic gas administration (desirable).

Benefits of Working with Us:

  • Healthcare scheme
  • Pension scheme
  • 25 Days Annual Leave
  • 40-hour work week, Monday to Friday
  • Flexible working arrangements – hybrid model available
  • Free on-site parking at Prima's offices

We are committed to being an equal opportunities employer that values diversity and promotes dignity in the workplace. Everyone is valued and respected.

Prima Group is a proud participant in the Disability Confident Scheme and the Caring Business Charter, guaranteeing interviews for all disabled applicants and care-experienced young people who meet the minimum criteria for the role. Please indicate if you wish to be considered under this scheme.

If you prefer to apply in a different format, such as a video, please visit our website for more information.

If you are interested in shaping the future of Prima Group, we would love to hear from you. For further details about Prima Group, please visit our website.

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