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Property Manager

2 months ago

Liverpool, Liverpool, United Kingdom AMR - Specialist Property Recruiters Full time
Job Description

Job Title: Tenancy Manager

Company: AMR - Specialist Property Recruiters

Job Type: Full-time

Location: Liverpool

About the Role:

We are seeking an experienced Property Manager to join our team in Liverpool. As a Property Manager, you will be responsible for ensuring a smooth tenancy process for our clients, while maintaining excellent communication and adhering to all relevant legislation.

Main Responsibilities:

  • Ensure tenants are moved in smoothly, with excellent communication and adherence to all legislation.
  • Manage the client journey effectively, ensuring a high level of service to clients.
  • Book viewings for viewing clerks, acting on enquiries quickly to prevent leads from going stale.
  • Put forward offers to landlords, ensuring the client is the right fit for the property and the business.
  • Reference tenants in full, following standard processes, and ensure the correct options are chosen as per the landlord's requirements.
  • Ensure all safety certificates are up-to-date, either prior to or during the tenancy process.
  • Inform tenants of moving in and out of properties, and ensure tenants' deposits are registered and protected legally and within time.
  • Take rent in advance, and instruct chosen suppliers to carry out inventories prior to tenants moving in.
  • Ensure tenants sign their AST correctly, in accordance with the agreed rent, start dates, and tenancy length.
  • Keep clients informed of developments throughout the process via standard emails and phone calls.
  • Set up PayProp efficiently to ensure prompt payments for landlords.

Key Tasks:

  • Ensure maintenance issues are dealt with quickly and in accordance with landlords' requirements.
  • Contact tenants regarding arrears, following the accounts department's daily arrears report.
  • Be proactive with problem tenants, taking landlords' instructions on serving notices.
  • Recommend chosen partners.
  • Renew tenancies as per landlords' and tenants' instructions, re-advertising properties where tenants have given notice to vacate.
  • Book check-out reports with chosen suppliers.
  • Manage deposit returns, deductions, and disputes in accordance with business processes.

Additional Tasks:

  • Obtain positive reviews from landlords and tenants.
  • Explore opportunities with existing clients for new property referrals.
  • Make aware of potential longer-term void periods on properties and work on an action plan.