Internal Account Manager

1 day ago


Westhoughton, Bolton, United Kingdom Whistl Full time
Job Description

Job Title: Internal Account Manager

Job Summary:

We are seeking an experienced Internal Account Manager to join our team at Whistl. As a key member of our commercial team, you will be responsible for managing a portfolio of customers, ensuring their retention and growth, and providing exceptional customer service.

Key Responsibilities:

  • Monitor and report on customer experience, ensuring agreed service standards are met and coordinating corrective action as required.
  • Coordinate delivery targets within budget to meet business requirements, reviewing performance against defined contract KPIs and making suggestions for improvement.
  • Liaise with implementation, sales, and operations colleagues to provide coordinated and consistent support for customer queries and related processes.
  • Contribute to contractual negotiations and produce related documents as required.
  • Provide administrative support for contracts outside the defined portfolio base, as needed.
  • Maintain up-to-date sales and technical knowledge of the Whistl product portfolio.

Requirements:

  • Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based on audience.
  • Ability to influence at colleague level.
  • Able to prioritize and coordinate multiple work requirements to meet deadlines.
  • Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
  • Able to understand and empathize with customer needs while balancing their needs with those of the company.

Desirable Skills:

  • A-Level standard or equivalent.

About Whistl:

We are the UK's leading delivery management company, providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfillment, and doordrop media in the UK and internationally. We distribute over 4 billion items annually and are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are a disability confident employer and embrace Well Being, EDI, and ESG to make ourselves and our environment the best it can be.



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