Lead Underwriting Operations Coordinator

7 days ago


London, Greater London, United Kingdom Massenhove Recruitment Full time

About the Role

As a Senior Underwriting Operations Technician at Massenhove Recruitment, you will be responsible for delivering high-quality Underwriting Operations services and performance to our Marine and Aviation underwriting teams.

Key Responsibilities

  • Reporting line responsibilities as defined by the Group Head of Operations
  • Oversight of the performance of Underwriting Operations Technicians reporting to you
  • Conducting regular performance reviews and providing constructive feedback
  • Responsible for providing training to new joiners reporting to you
  • Monitoring of Key Performance Indicators (KPIs) and ensuring all tasks are completed within Service Level Agreements (SLAs)
  • Daily monitoring of Underwriting Operations Dashboard and making your direct reports aware of any missed SLAs and any upcoming SLAs to be resolved
  • Oversight of central mailbox and ensuring timely response to queries
  • Assisting the Group Head of Operations with the delivery of the Underwriting Support Model, both in London and in the expansion to overseas offices

Requirements

  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent problem-solving and analytical skills
  • Experience in Underwriting Operations or a related field


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