Client Relations Specialist

4 weeks ago

Derby, Derby, United Kingdom Avery Healthcare Full time

Avery Healthcare is seeking a dedicated and personable Client Relations Specialist to enhance our team. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service to our clients and their families.

As the first point of contact, you will play a crucial role in creating a warm and inviting atmosphere. Your responsibilities will include guiding potential clients through their initial inquiries, conducting home tours, and maintaining ongoing communication to ensure a smooth transition into our care services. You will also handle various forms of communication, including phone calls and emails, ensuring that all inquiries are addressed promptly and accurately.

Compensation and Benefits

  • Competitive hourly wage of £11.50
  • Access to Hastee Pay for immediate earnings
  • Holiday pay and employee discount benefits
  • Workplace Pension scheme
  • Referral bonuses for bringing in new talent
  • Complimentary DBS check and uniform
  • Paid training and e-learning opportunities
  • Recognition for long service and dedication
  • Opportunities for career advancement with salary increases
  • Focus on staff well-being and support

Work-Life Balance

  • Flexible shift patterns to accommodate personal commitments
  • Structured career development pathways linked to salary growth
  • Comprehensive induction program to build confidence and skills

Employee Well-being Initiatives

  • Access to the Blue Light Card for discounts at various retailers
  • Regular staff appreciation events
  • Well-being committees to support staff health
  • Mental health first aid support available
  • Opportunities for apprenticeships and further training
  • Recognition through awards and accolades


To be successful in this role, you should possess a minimum of two years of experience in a sales or customer support capacity, preferably within the healthcare or hospitality sectors.

Exceptional customer service skills are essential to help ease the concerns of families during a challenging time. We value your empathetic and energetic personality, as well as your meticulous attention to detail in maintaining accurate records.

Your natural ability to connect with people will be key in this position. It is important to approach care with a focus on finding the right solutions for families rather than aggressive sales tactics. Whether you are showcasing our facilities or organizing community events, your warmth and organizational skills will leave a lasting impression.

At Avery Healthcare, we pride ourselves on our collaborative and supportive culture. Our leadership team is approachable and actively involved in daily operations, fostering a sense of belonging and teamwork. If you are looking for a fulfilling career in care and want to be part of a compassionate community, we encourage you to consider this opportunity.

Requirements for the Role

Successful candidates will undergo an Enhanced DBS Disclosure check, with costs covered by Avery Healthcare. Proof of eligibility to work in the UK is also required.


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