Customer Service Representative

4 weeks ago


Essex, United Kingdom CCR Recruitment Group Full time
Customer Service Advisor

Our client, a fast-growing specialist in their field, is seeking a strong Customer Service Advisor to join their team. This is a key customer-facing role, predominantly telephony-based, where you will assist clients' customers in finding the right solution to their queries.

Daily Duties:
  • Answer incoming calls to discuss and arrange suitable resolutions based on clients' criteria and customers' personal circumstances.
  • Assist field agents in dealing with clients' customers.
  • Provide general support to clients' customers.
  • Make outbound calls to establish contact with clients' customers.
  • Update CRM systems with call information, including resolutions, meter reads, and vulnerability data.
  • Liaise directly with clients to establish correct resolutions for their customers.
  • Manage calls within the company's quality framework.
  • Drive own performance to achieve required standards.

This is an excellent opportunity to grow within the company and develop your skills in a fast-paced, customer-focused environment.



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