Customer Service Representative
3 weeks ago
Circet UK is seeking a dedicated Customer Service Representative to enhance our Service Centre operations. This role is designed for part-time engagement, requiring in-office presence. Opportunities for hybrid work arrangements may be available following the completion of the training phase.
Key ResponsibilitiesThe Customer Service Representative will play a crucial role in achieving daily operational targets by:
- Facilitating effective communication with customers, client contact centers, engineers, and field leaders across the UK through both inbound and outbound calls.
- Managing job allocations within a designated region via our CRM system, ensuring optimal performance in processes such as Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
- Addressing issues promptly and implementing corrective measures, which may involve customer updates or escalation to field leaders.
- Delivering exceptional customer service, including follow-up calls post-appointment to assess service quality.
We are looking for candidates who possess:
- Excellent customer service skills.
- Strong multitasking abilities, capable of managing multiple phone lines while performing administrative tasks.
Comprehensive training will be provided on all company systems to ensure success in this role.
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Customer Service Representative
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