Customer Service Representative

6 days ago

Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

About the Role

Circet Ireland & UK is seeking an experienced Customer Service Representative to join our team in a Fibre Support Specialist role. This is a 9-month fixed-term contract, working full-time hours with hybrid working options available.

Key Responsibilities

  • Deliver exceptional customer service to our Fibre clients, ensuring timely and effective resolution of issues.
  • Provide key support to our engineers and supervisors, facilitating seamless communication and collaboration.
  • Manage the Fibre engineer's day efficiently, prioritizing tasks and allocating resources as needed.
  • Answer calls on the Fibre Line, proactively updating customers and engineers on issue resolution.
  • Ensure accurate and detailed documentation of customer interactions and issue resolution.
  • Take ownership of tasks allocated daily, escalating problems where necessary and ensuring timely resolution.
  • Maintain a high level of attention to detail, ensuring accuracy and quality in all aspects of the role.

Requirements

  • Competent in Microsoft packages, particularly Excel, with prior Service Centre Agent experience and a willingness to undertake additional training as required.
  • Good working knowledge of work management systems and Windows (Excel/Word).
  • Good awareness of Health & Safety and Quality Assurance Procedures.
  • Sound Telecommunication Knowledge.
  • Effective Teamwork.
  • Self-motivated, able to motivate others effectively, with professional and technical expertise, enthusiasm, patience, and critical thinking skills.
  • Good logical skills and ability to prioritize tasks depending on the situation.

Why Work with Circet?

  • Be part of a company that encourages involvement, diversity, and inclusion.
  • Be part of a company that nurtures excellence and develops leaders.
  • Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme, and pathway programme.
  • Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.
  • You will receive a competitive salary and a benefits package, including 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes, and access to career developmental opportunities.

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