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Customer Service Representative

2 months ago

Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

About the Role

Circet Ireland & UK is seeking a highly skilled and experienced Customer Service Representative to join our team in a Fibre Support Specialist role. This is a 9-month fixed-term contract, working full-time hours with hybrid working options available.

Key Responsibilities

  • Deliver exceptional customer service to our Fibre clients, ensuring their needs are met and exceeded.
  • Provide key support to our engineers and supervisors, ensuring seamless communication and collaboration.
  • Manage the Fibre engineer's day efficiently, prioritizing tasks and ensuring timely completion.
  • Answer calls on the Fibre Line, resolving customer queries and issues promptly.
  • Proactively update customers and engineers on issue resolution, maintaining transparency and trust.
  • Have a keen eye for detail when checking forms associated with each job, ensuring accuracy and quality.
  • Take ownership of daily tasks, escalating problems where necessary and ensuring timely resolution.
  • Ensure failed appointments are contacted and retained where applicable, maintaining customer satisfaction.

Requirements

  • Competent in Microsoft packages, particularly Excel, with prior Service Centre Agent experience and a willingness to undertake additional training as required.
  • Good working knowledge of work management systems and Windows (Excel/Word).
  • Good awareness of Health & Safety and Quality Assurance Procedures.
  • Sound Telecommunication Knowledge.
  • Effective Teamwork and self-motivation, with the ability to motivate others effectively.
  • Professional & technical expertise, with enthusiasm, passion, patience, and critical thinking skills.
  • Good logical skills and the ability to prioritize tasks depending on the situation.

Why Work with Circet?

  • Be part of a company that encourages involvement, diversity, and inclusion.
  • Be part of a company that nurtures excellence and develops leaders.
  • Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme, and pathway programme.
  • Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.
  • Enjoy a competitive salary and a benefits package, including 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes, and access to career developmental opportunities.