Receptionist/ Administrator

3 weeks ago


Hove, Brighton and Hove, United Kingdom Spire Healthcare Ltd Full time
About the Role

We are seeking a highly skilled and experienced Receptionist to join our team at Spire Healthcare Ltd. As a Receptionist, you will be the first point of contact for patients, visitors, and staff, providing a warm and welcoming experience.

Key Responsibilities
  • Welcoming and registering patients, including accurate collection of credit card details and patient information
  • Directing patients, consultants, and hospital teams as required, to the hospital in a professional and caring manner
  • Compliance with NHS forms and processes
  • Processing in-patient/out-patient charges
  • Cash handling strictly within the parameters of the 'Handling Cash Policy'
  • Discharge of patients onto computer system ensuring accuracy of all information
  • Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner
  • Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis
Requirements
  • A personable individual with the ability to work on own initiative as well as part of a team
  • Proficient in the use of Excel, Outlook, and Word, and confident in the use of computer databases and booking systems as well as maintaining patient appointment data
  • Proven experience in administration
  • Excellent customer service skills
  • High attention to detail and accuracy
  • The ability to make decisions and use your initiative
  • Great communication skills at all levels
  • Experience of working in a similar position
  • Switchboard experience
  • Strong communication skills
  • A flexible and positive attitude
Working Hours and Benefits

Full Time 37.5hrs per week Monday - Sunday between 06:00 - 21:00. We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance


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