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Customer Retention Specialist
2 months ago
We are seeking a highly skilled Customer Retention Specialist to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will play a crucial role in driving customer loyalty and retention.
Key Responsibilities- Perform outbound call activity to engage with customers and resolve issues in a timely manner.
- Identify opportunities to maximize growth and revenue through cross-selling and referrals to specialist sales teams.
- Escalate process issues and provide suggestions for suitable resolutions.
- Work in synergy with other departments to increase customer loyalty and reduce churn.
- Communicate effectively with customers, using clear and concise language to ensure detailed accuracy.
- Demonstrate the ability to work in a fast-paced environment within a sales-focused industry.
- Be competent in all Microsoft packages.
- Ability to understand, analyze, and interpret data.
- Take ownership of issues and follow through to conclusion.
- Strong questioning and listening skills to pinpoint issues and gain resolution.
- Flexible approach to work with a 'can-do' attitude.
- 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at over 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
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