Billing and Administration Specialist
3 weeks ago
Sewell Wallis Ltd is seeking a dedicated Billing and Administration Specialist to become a vital member of our esteemed organization. This role is designed for individuals who thrive in a dynamic environment and are committed to delivering exceptional service.
Key Responsibilities- Billing Management: Oversee the generation of credit billing cycles and manage exceptions, ensuring that all Key Performance Indicators (KPIs) and contractual obligations are met with precision.
- Data Maintenance: Maintain and update critical customer and meter information that directly influences billing accuracy and the effective operation of prepaid systems.
- Customer Interaction: Provide timely and accurate responses to all customer inquiries through various communication channels, ensuring a high level of service.
- Customer Support: Identify customer requirements and guide them in utilizing digital self-service options, while promoting new features to enhance their experience.
- Complaint Resolution: Log and escalate customer complaints, ensuring they are addressed in accordance with established policies and timelines.
- Strong mathematical and data management skills.
- Previous experience in a similar billing or financial role.
- Ability to work in a hybrid model, balancing time between office and remote work.
At Sewell Wallis, we pride ourselves on fostering a culture of growth and development. We are committed to promoting from within and providing long-term career opportunities for motivated individuals.
For more information about our recruitment services in accounting, finance, human resources, and business support, please visit our website.
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