Billing and Finance Coordinator

4 weeks ago


Harrogate, North Yorkshire, United Kingdom Sewell Wallis Ltd Full time

Sewell Wallis Ltd is currently seeking a dedicated and detail-oriented Billing and Finance Coordinator to become a vital member of our esteemed organization.

The ideal candidate will play a crucial role within the Billing Team, ensuring the delivery of precise, timely, and insightful billing and metering administration, alongside providing exceptional customer service to our clients.

This position offers significant opportunities for career advancement for motivated individuals, with a strong emphasis on internal development and promotion.

Key Responsibilities:

  1. Oversee the generation of credit billing cycles and manage exceptions, ensuring that Key Performance Indicators (KPIs), updates, and contractual deadlines are met with accuracy.
  2. Maintain and update critical customer and meter information that directly influences billing processes and the effective functioning of Pay-as-you-go systems.
  3. Respond to all customer inquiries and communications promptly and accurately through various channels.
  4. Identify customer requirements and assist them in accessing specific digital self-service options while promoting new features to enhance the overall customer experience.
  5. Log and escalate complaints, ensuring they are addressed in accordance with established policies and timelines.

Qualifications:

  • Strong mathematical and data management skills.
  • Previous experience in a similar role, particularly in billing or finance.

This role supports a hybrid working model, allowing for a combination of office and remote work. Our modern facilities include amenities such as on-site cafes and fitness options.

For further information about career opportunities in finance and business support, please visit our website.


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