Sales and Service Coordinator

1 week ago


Haltwhistle, Northumberland, United Kingdom Talent84 LTD Full time
Job Description

Talent84 LTD is seeking a highly skilled Customer Service Representative to join their busy sales and service department. As a key point of contact for customer enquiries, the successful candidate will be responsible for providing exceptional customer support and ensuring timely delivery of services.

Key Responsibilities:
  • Act as key contact for customer accounts and their queries
  • Respond to customer enquiries and provide updates on invoice delivery queries
  • Liaise with third parties to ensure timely delivery
  • Issue refunds and returns with accuracy
  • Liaise with logistic providers to ensure smooth shipping and transport processes
  • Respond to and monitor customer feedback
  • Support with all other ad-hoc administration
Key Criteria:
  • Experience in a fast-paced customer service environment
  • Exceptional attention to detail
  • High proficiency in IT packages and competent user of Excel
  • Ability to work well under pressure and working towards tight deadlines
  • Proven background in providing impeccable customer support


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