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Customer Service Liaison
2 months ago
Talent84 LTD is seeking a highly skilled Customer Service Representative to join their busy sales and service department.
Key Responsibilities:- Act as key point of contact for customer accounts and their queries.
- Respond to customer inquiries and provide updates on invoice delivery queries.
- Liaise with third parties to ensure timely delivery and issue refunds and returns with accuracy.
- Liaise with logistics providers to ensure smooth shipping and transport processes.
- Respond to and monitor customer feedback.
- Support with all other ad-hoc administration tasks.
- Experience in a fast-paced customer service environment.
- Exceptional attention to detail.
- High proficiency in IT packages and competent user of Excel.
- Ability to work well under pressure and meet tight deadlines.
- Proven background in providing impeccable customer support.
